Transformation

appsec brings capabilities and expertise to help you make decisions in your organization’s transformation. Today, the most important transformation is taking place in emerging technologies, which are experiencing rapid advancement and adoption in the market. These technologies often have the potential to transform entire industries by disrupting them and generate significant impacts on society.

Some of these technologies are Artificial Intelligence (AI), Internet of Things (IoT), Cloud Computing, Blockchain, Virtual Reality (VR) and Augmented Reality (AR), Robotics and Automation or Edge Computing.

appsec’s services  with these technologies include:

Some benefits that our clients find with these services are:

Customer testimonials

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Transformation

Improving service management practices
Environmental sector
Our client is a non-profit organization that manages waste recycling, I request the expert help of appsec to improve the management processes of internal and outsourced services, based on an SMO Service Management Office with two management units and with clearly differentiated responsibilities:

  • Process improvement unit, which aimed to analyse the current situation of current processes, propose a roadmap and monitor implementation.
  • Outsourcers management unit, as a support unit on request


In this way, one of the main objectives of the project was achieved: to ensure an improvement in the management of the provision of internal and outsourced IT services.

Transformation

IT Transformation Project Office
Beverage distribution sector
Our client is a leader in the distribution of beverages in the Valencian Community, I request the expert help of appsec to establish an independent structure of contracted suppliers to:

  • Ensure that projects are delivered following defined deadlines and quality standards
  • Ensure customer expectations are met
  • Ensure transparency and understanding of service levels
  • Control and contrast results, costs, deliverables, quality, indicators, SLAs...
  • Analyze and Manage Project Risks
  • Establishes models and methodologies to support and govern the outsourced project and service environment.
  • To be the information and control center of the projects for the client, providing the necessary methodological and technical tools.

The result was a transformation from a business-driven IT service with ongoing shortcomings and disruptions to a quality customer-facing service.